Privacy Policy

At SKYINNOV, we place a high priority on respecting your privacy. For our customers and visitors, we are committed to being as transparent as possible regarding the confidentiality of your personal data.

Therefore, we have set up a privacy policy to inform you about how we use and process your data. When we collect data from you, our entire team ensures:

To use your data in accordance with the law and to be as transparent as possible.

To collect only information related to the management of products, sales and our website.

To keep this data for the time it takes to process your order and to update this information regularly.

WHO USES YOUR PERSONAL DATA?

SKYINNOV (located 76B route de celles 88120 Saint Amé) is responsible for processing your personal data. This data concerns customers but also people who visit our website.

WHAT IS PERSONAL DATA?

Personal data is a set of useful information about you. They allow us to know who you are (name, first name, contact information, etc.) and inform us about your navigation and your preferences.

WHAT IS A DATA CONTROLLER?

This is the person (natural or legal) who takes the initiative to process your personal data. This same person decides how and in what context to use this information.

WHY USE YOUR PERSONAL DATA?

We need this personal information for the following reasons:

do our accounting

manage the loyalty program

to inform you of the different offers and news related to our company

manage unpaid bills and possible disputes

create promotional operations

We also need all this information about you in order to :

manage the contracts that bind us

to respond appropriately to your order

to make deliveries and invoices

With all this information, we are able to respond perfectly to all your requests, manage your opinions on the various products we sell and on the services provided.

All of the above are our legal and contractual obligations as a merchant. These obligations require us to communicate with you and send you commercial offers if you have subscribed to them.

WHAT PERSONAL DATA DO WE USE?

SKYINNOV is responsible for collecting the following data:

First and last name

Postal and e-mail address

Landline and cell phone number

Your purchase history

Your favorite products

Your navigation data

WITH WHOM DO WE SHARE ALL THIS INFORMATION ABOUT YOU?

At SKYINNOV we do not sell your data!

Only persons authorized to have access to your information will be able to view it. For example, members of the marketing, sales, logistics and IT departments. Members of our control and litigation departments also have access to this information.

Subcontractors

Your data may be transmitted to our subcontractors. The latter process this information on our behalf, such as our carriers.

Payment providers

Your personal data is collected directly by our payment service provider: STRIPE. This provider collects and processes your payment data to provide a payment service for all customers who order products on the website. This data is transmitted to our provider in accordance with e-commerce security standards.

Other organizations

If required by law, we must share your information with other entities, such as court officials and ministerial officers.

HOW LONG IS THIS DATA KEPT?

We keep your data for one period only. Your data is deleted when it is no longer needed. For example, we use customer data only for the duration of the business relationship and three years after our last contact with that customer.

We may keep your data for a longer period of time, especially if it is required to be kept in order to comply with a legal obligation.

In this case, these data will have a duration in accordance with the legal obligations to the deadlines provided by the law.

WHAT RIGHTS DO YOU HAVE OVER YOUR DATA?

It is your personal data so you have rights over it. In particular, you have the possibility of requesting access to, rectification of or deletion of your personal data.

You can even object to the processing of your data or request that it be restricted.

HOW TO CONTACT US ?

If you have any questions about the use of your data, please contact us at the following e-mail address:contact@skyinnov.fr

COOKIE MANAGEMENT POLICY

When you visit the skyinnov.fr website, you will be asked to accept “cookies.” Here’s what that means:

WHAT ARE COOKIES?

In fact, these cookies are very important to us because they give us an idea of the traffic that our website generates. Whether you are using your smartphone, computer or tablet, the website you visit will ask you to accept or decline cookies.

WHEN ARE YOU ASKED TO ACCEPT COOKIES?

On your very first visit to our site, you will be asked to accept or decline cookies. Then, a small information banner will appear to ask you the famous question and to inform you of the reasons why cookies are used.

Of course, you have the choice to accept or decline cookies by category.

The cookies in question last for 13 months. Then, all the information collected is automatically deactivated and a new application will be added to our site.

WHAT TYPES OF COOKIES ARE USED ON OUR SITE?

Indeed, there are different types of cookies such as

Technical and functional cookies: They’re like little guardian angels that remember your login information for your next visit and do everything they can to ensure a smooth, optimal browsing experience. These cookies also save your shopping cart and allow you to watch videos on the site.

Performance Cookies: This type of cookie allows the site to compile statistics on site usage and traffic. This enables us to determine how many people visit our site and which pages are viewed most often. This cookie also helps identify technical issues, thereby ensuring the site’s continuous improvement.

Sharing cookies: This cookie will be useful for sharing content on the site on social networks. Whether on Linkedin or Facebook, you can share your favorite product page with your friends.

Targeting Cookies: These cookies act like spies that track your browsing activity online. Among other things, they check which operating system you are using. By analyzing your browsing habits, these cookies then display targeted ads and other commercial offers to the user.

The cookies we use on our website may also be used by third-party companies. These third-party cookies include, in particular, those used by social media platforms. As a result, these cookies are subject to the privacy policies of those companies.

There is a way to manage cookie storage!

When you receive the famous question of whether or not to accept cookies, you have the choice to answer yes or no.

However, you also have the option of answering yes, but under certain conditions.

In addition, if you reject certain types of cookies, you may not be able to access certain parts of the site, particularly if you reject technical functional cookies.

If you would like more information about the use of cookies, you can visit the website of the French Data Protection Authority (CNIL): https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.